CRM + Commerce Integration With A Little LoyalTEA

Amy Lanzi, Chief Operating Officer, Publicis Commerce, joins Melissa and Brad to spill the tea on all things CRM and Commerce. As Chief Operating Officer Amy is responsible for the people, products, and partners that power Publicis Commerce. Listen as she shares her perspective on navigating holiday shopping, the importance of breaking down silos between CRM and Commerce, understanding the health of customers, and making clean rooms a priority, all with a focus on improving customer experience, revenue, and insights. 

Listen Here.